This policy covers payments made to Nítido for our services. If your signed proposal states different terms, the proposal applies.
1. One-off projects
Branding, website, shoot and other one-off projects usually begin with an advance.
- Cancelled before work starts: the advance is refunded in full.
- Cancelled after work starts: we refund the advance less the value of work already done, calculated on the stages set out in your proposal. You receive the work completed up to that point.
- After final delivery and approval: fees are not refundable, because the work has been delivered.
2. Monthly services
- You can cancel with 30 days written notice, after any minimum term in your proposal.
- The month already paid for and under way is not refunded. We complete that month’s work.
- If you paid in advance for months that have not started when your notice period ends, those months are refunded in full.
3. If we fall short
If we fail to deliver what your proposal promised and do not fix it within a reasonable time after you tell us in writing, you are entitled to a refund of the fees for the part we did not deliver.
4. Advertising spend
Ad budgets are paid by you directly to the ad platform and are not handled by us, so refunds of ad spend are governed by that platform’s own policies. Where your proposal says we hold ad budget on your behalf, any unspent amount is returned to you when the engagement ends.
5. Third-party costs
Costs we pay to others on your behalf with your approval, such as domain registrations, hosting, stock media, fonts, printing or paid tools, are not refundable once purchased.
6. How to request a refund
Email dakshdayalani@nitido.in with your name, business name and invoice number. We confirm the amount within 48 hours on working days. Approved refunds are paid to the original payment method within 7 to 10 business days. Bank processing times may add to this.